VoIP for Business: Common Misconceptions

Several companies are looking to use innovative technologies to advance their business, including Voice over Internet Protocol (VoIP). Instead of using a traditional phone service, businesses are implementing VoIP for their voice communication requirements. However, even though VoIP is a proven alternative to land line services, some businesses are apprehensive about making the switch based on a few common misconceptions.

Firstly, business owners believe that there is a complicated and long installation process associated with VoIP. Like any other new technology, businesses are hesitant to change their ways and employ innovative services because they fear that it will interfere with their business practices. In actual fact, a VoIP phone system is relatively simple to install, whether it is a basic, hosted, or integrated service.

The existing PBX hardware used to communicate with traditional phone services can also be used for VoIP. By attaching an Integrated Access Device, the older PBX hardware is able to function as a type of hybrid that allows for most VoIP calls. A business may also need to purchase new handsets, but the overall costs of installing VoIP is often three times less than a traditional PBX.

Secondly, many businesses assume that VoIP only offers minimal savings. In reality, VoIP services are relatively cheaper than traditional phone lines. Many VoIP providers offer free calls between users on their network as well as lower rates for calls made to any other landline, mobile, or overseas numbers. Since the calls are made through your internet connection, the rates are much lower than traditional phone calls. Also, several VoIP providers offer additional features without any additional costs, such as caller ID, 911, and directory listing.

The scalability of VoIP also contributes to overall lower costs, since businesses are able to only pay for what they need. As your business grows, adding more lines can be as simple as picking up the phone and contacting your provider. 

Lastly, some companies believe that the quality of VoIP is poor in comparison to traditional phone services. However, the only aspect that impacts the quality of a VoIP call is your internet connection. If you have a reliable internet connection, the voice quality can actually be better than a traditional landline since VoIP uses digital technology instead of analog.

These are three of the most common misconceptions about VoIP technology. To learn more about VoIP technology and the benefits that it is able to offer, download our white paper here.

Top 5 Reasons You Should Be Thinking about VoIP for Your Business

It is now evident that Voice over Internet Protocol (VoIP) has multiple benefits to offer business users. In a previous article, Get More for Less, the operating methods and functionality of VoIP technology was outlined. Now let us discuss the specific advantages of using VoIP technology for businesses. We have compiled a list of the Top 5 ways that Voice over Internet Protocol benefits businesses.

  1. Lower Costs: By utilizing the internet to carry voice, you eliminate the need for a dedicated phone line. Accessing your voice communication services through your internet provider also allows for a greater range of scalability, which means that you only pay for what you use. Additionally, the cost of installation can be lowered by utilizing your existing PBX hardware. Attaching an Integrated Access Device enables the older PBX to function as a type of hybrid that allows for most VoIP calls.
  2. Scalability: Voice over Internet Protocol services can be easily upgraded as your businesses grows and requires additional phone lines. In some instances, increasing or decreasing the number of lines that your company is using is as simple as picking up the phone and calling your provider. There is no need for intrusive and costly installation procedures.
  3. Multiple Features: Features that are provided by traditional phone services are also available through VoIP. This includes caller ID, 911, directory listing, and long distance plans. Users are also able to access their phone system from their desktop computer when they are not near their handset. VoIP also allows for free on-network calling, so that you can call anyone on your network without incurring a charge.
  4. Unified Communications: VoIP enables the user to receive all their business communication, such as phone, voicemail, email, text messaging, fax, and more in a single inbox. VoIP also offers portability, which means that you can take your VoIP number anywhere. Users only need access to an internet connection to communicate. This means that relocating your business is easy since you only need to plug in your equipment and connect to the internet after you have moved to your desired location. Traditional phone companies may not be able to relocate all your lines to a new site, and there is the possibility that your phone service could be interrupted during the transition to your new location. These concerns can be eliminated by obtaining your business phone service through VoIP technology.
  5. Consolidated Bills: Accessing all your communication needs from one source means that there is only one bill to account for. Many voice and internet services are sold in bundles as well, making it easier to set up all your business communication needs at once.

Voice over Internet Protocol is the future of business communications and will soon become a necessity. Implementing a VoIP system is the first step to adopting unified communications, so your business can boost its efficiency and productivity. To learn more about how your business can benefit from VoIP, download our free white paper here.

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Get More for Less

Innovative technologies are helping small and medium businesses become more productive at a relatively low cost. Voice over Internet Protocol (VoIP) technology meets this criteria by providing a valuable service at a lower cost. VoIP is the use of IP-based networks to transmit voice signals instead of using a traditional telephone network. From the user’s point of view, VoIP works just like a conventional phone system. 

VoIP has only recently started to grow in popularity because the service is dependent on an Internet connection. Businesses that share an Internet network connection with residential customers are subjected to peak period slow downs, which means that call quality could vary throughout the day. Aaron McIntosh, Product Marketing Manager at TeraGo Networks Inc., has observed that “the rise of broadband internet, as well as internet networks that are designated for business use only, has made VoIP an attractive alternative to land line phone services.”

Since your internet connection can be used to carry both data and voice, the need for a dedicated phone line is eliminated. This also allows for users to bundle their services instead of managing multiple bills with different service providers. Businesses can also customize their telecommunication packages to meet their needs. This can include modified internet services, to ensure that companies are only paying for what they need, as well as a variety of features.

In order to utilize the benefits of VoIP, you will need a provider with connectivity to the Public Switched Telephone Network (PSTN) in order to make any type of phone call. Two methods used to connect a VoIP network to the PSTN are Session Initiated Protocol (SIP trunking) and the traditional Primary Rate Interface (PRI). There is no difference in call quality between the two, but there is a difference in cost. SIP trunking is less expensive than PRI because additional channels, or lines, can be purchased incrementally. On the other hand, PRI channels are only available for purchase in groups of 23. As a result, SIP trunking can be better tailored to the customer’s needs since they only purchase what they require.

VoIP services are growing in popularity as more and more businesses recognize its benefits. Many providers, such as TeraGo Networks, are presenting customers with all the same features that can be found on a traditional phone line service, such as caller ID, 911, long distance plans, directory listing, and more. Additionally, customers have the option of using either SIP trunking or PRI to connect to the PSTN. Regardless of which option you choose, the end result is transparency.

Businesses have the opportunity to take advantage of the cost and technological benefits that VoIP has to offer, while still being able to just pick up the phone and make a call to anyone. TeraGo Networks is providing customers with state-of-the-art broadband internet and voice services, allowing businesses across Canada to utilize VoIP technology while lowering their expenses. To learn more about this great service, please download our white paper by clicking here.

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