How can VoIP Impact the Operations of your Business?

Guest Author: This week’s blog was brought to us by Tiffany Torbert — Tiffany is excited with the new technologies that are threatening to change the way we stay in touch and communicate, particularly in business. She works with companies that are introducing these technologies to make understanding them easy for non-tech personnel.  

Irrespective of a business’ size, it is imperative to maintain steady relationship and communication with customers, business and associates. Lack of a proper communication system will directly hamper your business relationship and you will lose customersworldddddd and business associates. Your business partners and customers will be extra sensitive towards the kind of communication you maintain – if you are inaccessible, you are bound to lose clients to your competitors. VoIP is the appropriate communication solution that your business needs as it has a huge impact on your business operations. VoIP is the latest communication system that helps in building as well as maintaining business relationships.

Is the Investment Large?

VoIP communication systems for businesses do not need huge investment and are even priced lower than the landline or PSTN telephone system. The monthly expenses for using the VoIP phone system is much lower than the landline phones and you will be able to make huge savings on your monthly telephone bills. This saved amount can later be used for other business purposes like enhancing your business operations or buying latest equipment. There are several advantages associated with the VoIP business phone systems.

Advantages of VoIP

The huge advantages offered by VoIP over their landline counterpart are the advanced telephony features that come loaded with these communication solutions. These telephony features affect the call quality and makes communication a pleasurable experience. Callers will be able to reach you or any other designated executives easily, even when you are not at the desk.  Some of the enhancements that come loaded with business VoIP solutions are:

  • Auto Attendant
  • Voicemail
  • Conferencing
  • Hold Music
  • Call Forwarding
  • Find Me Follow Me
  • Ringing of Simultaneous Device
  • Waiting Rooms

There are many other features not listed here which makes your business communication system extra efficient. Not every VoIP service provider offers all the above enhancements as the standard VoIP communication solution only includes the standard features. You will have to do a little research to find out the enhancements that your business communication system needs. Do a little research on your business communication needs to find out whether the standard features would suffice or you will need a few more enhancements. The VoIP service providers are innovating on a regular basis and they try to make it easier for businesses. Here are some of the business areas where VoIP can have a hugely positive impact:

Professionalism

Your business will be able to compete with bigger business when it comes to presenting a very professional image. There are several features that come with VoIP business communication solutions which will help you to project a very professional image to your customers and business associates. For instance, the auto attendant feature can redirect the calls to the appropriate department or executive. Thus, your customers will never be kept on hold and would know the exact reason why they are being kept on hold. Features like waiting room can even let the customers know about their waiting time. Thus, all the calls to your company will handled in a very professional manner with no or minimum human intervention.

Customer Satisfaction

All the calls to your office would be handled in a professional manner without having to wait for too long. Customer queries will be addressed without delays and this will result in complete satisfaction. When your customers are happy, your business will be able to establish goodwill in the market pretty easily.

Use all the resources (both internal and external) you can and create a very professional image in the market for yourself. You will then find that your business operations will turn seamless without too many glitches to worry about.

Infographic: Elevate Your Business with the Cloud

Companies are increasingly challenged with the rapid increase of data in their business and the subsequent need to manage and store it in a secure, reliable way. Storing your data and IT infrastructure onsite leaves it vulnerable to a variety of threats, including floods, earthquakes, fires, and tornados. In fact, 43% of businesses that experience a disaster never reopen. Cloud computing is no longer just an IT priority – it’s a business priority.

Go Cloud TeraGo Infographic

 

Interested in discovering how Cloud Solutions can elevate your business? Click here to learn more, or submit the form below:

Data and Servers get Gold Treatment at Vancouver Vault Data Center

At the beginning of 2014, it was announced that TeraGo Networks had purchased it’s first west coast data centre facility as a part of it’s strategic initiative to provide complementary solutions. However, this wasn’t just any regular facility — it was a vault, literally. The location was originally built for the Bank of Canada in 1966 to store gold bullion. The Bank of Canada occupied large parts of the building until 1997, and the vault is now used to house the critical IT infrastructures of several businesses.

Vancouver Vault

The massive vault door is still intact and fully functional, guarding the secured entrance to the server floor. This cool, dry area is the protected by 22″ thick steel reinforced concrete – providing some serious physical protection. Taking it to the next level; the space was also constructed utilizing a room-in-room design, which is essentially a concrete room inside a concrete room. There’s just enough space for a person to walk the perimeter of the inside room, which gives employees the space they need to monitor the condition of the structure to ensure it’s in pristine condition.

Vancouver Vault Data CenterVancouver Vault TeraGo

With many of the Bank of Canada’s original security features in place, the location provided the perfect space to house servers and IT equipment. After adding in some other protective items, like a state-of-the-art digital video recording system, a full man-trap solution with two factor authentication, and a second generator, the facility was ready to start welcoming customers and their IT infrastructure.

Vancouver Vault Data Center

Located in the heart of downtown Vancouver, the facility is becoming popular with IT professionals that are looking for something more interesting – and more physically secure – than the run-of-the-mill data centre facilities.

Vancouver Vault

 

Click here to learn more about the Vancouver Vault, or call us at 1.866.837.2565 to arrange a tour of the facility.

Canadian Cloud Adoption Slow, But Picking Up Speed

cloudbusiness

Cloud computing has dominated the industry in recent years, with almost every provider under the sun offering some variation of the service. Cloud’s ability to cut operational costs and improve flexibility is a great benefit to businesses, yet a recent study found that several Canadian executives are uninformed about cloud technology – despite it’s popularity.

In fact, only 10% of the C-level employees polled during the study said they were familiar with the cloud, and of that small group, only 45% could correctly define what the cloud is. This lack of education and understanding is having an impact on the implementation of cloud, putting Canada’s adoption rate 10% behind that of US companies – so what can be done to close this gap? Identifying the concerns of Canadian business leaders is the first step.

The three perceived barriers to cloud adoption by Canadian companies are:

  1. Security: With so many stories on large businesses falling victim to data security breaches, it’s no wonder why companies are proceeding with caution. Approximately 45% of study respondents believe storing information in the cloud is unsafe, with heavy hitters like Target and Home Depot cited as cautionary examples.
  2. Education: A study conducted by IDC found that several Canadian businesses believed there were regulations in place that inhibit their ability to use the cloud.
  3. Technology: Canadian business are still purchasing traditional hosting and outsourcing services, which can impede their adoption of cloud.

The next step is to address those perceived barriers:

  1. Security: Canadian companies need to look for cloud partners who are taking security seriously and investing in a variety of tools that have been designed to protect data. For example, do you feel safer putting your money in the bank or stuffing it under your mattress? Cloud providers have made investments to ensure their customer’s data is secure, much like banks invest in keeping your money safe.
  2. Education: IDC found that 66% of Canadian cloud users believe they surpass their peers in revenue growth, and 64% find themselves at a competitive advantage.
  3. Technology: Businesses could spend 8-12 weeks to get a server installed and configured, while cloud solutions may only take 8-12 minutes. Small and medium businesses in Canada have been the primary adopters of cloud so far, since they typically don’t have a reliance on legacy hardware – making the transition to cloud easier.

For Canadian businesses to level the global playing field, it’s important that they get serious about cloud adoption. The number of cloud providers in Canada is increasing, signifying that businesses are slowly but surely turning to cloud technologies. However, it’s important that companies do their research and partner with a provider who truly understand the cloud and can put any CIO’s mind at ease.

Want to learn more about cloud? Click here.

Prepare Your Business for the Digital Disruption

The message from Gartner’s recent CIO Survey is clear; a digital disruption is on the horizon, and not many businesses are prepared for it. Having the ability to manage, harvest, and analyze data is essential to success in 2015 and beyond. The top two priorities indicated by the survey results are responding to the ongoing needs for efficiency and growth by renovating the core of IT and shifting to exploit a fundamentally different, digital paradigm, including new technologies and trends.

Industry change

However, over 50% of CIOs that took part in the survey also stated that they were worried this shift in the industry is coming faster than they can handle, and 42% feel that they don’t have the right skills and capabilities in place to navigate this future. Further compounding the issue, CIO IT budgets are only expected to change by +0.2% on average. This presents a significant challenge, as there is an expectation to simultaneously renovate the core of IT systems and services while employing new technology options.

So what can businesses do to overcome these barriers? Aligning with the right technology partner can make a huge difference. Many of the current telecommunication leaders are set up to thrive in the old platform environment, not the new “big data world” that the industry is moving towards. As a result, businesses can no longer rely on the big telcos to help them navigate this new world since many of them are learning it themselves.

Businesses need to look for the partners, vendors, and providers that are competent leaders in this new digital environment. Some key indicators to look for would be:

  • How much of their product offering is based in the old platform?
  • How much experience do they have with cloud technology?
  • Do they own their network? Or is it outsourced?
  • Do they have FTEs? Or do they use contractors?

The answers to these questions will give you a sense of their level of commitment (as indicated by whether they “rent” or own their network infrastructure or employee base) and their understanding of the type of technologies needed to be successful. To learn more about this pivitol change in the industry, we recommend reading Gartner’s Taming the Digital Dragon.

Is your business is prepared to handle this industry change? Comment below and let us know what you think.

 

Infographic: Fun Facts About the Internet of Things

The number of connected devices is steadily increasing, fuelling the continued growth of the Internet of Things (IoT). To help demonstrate the impact IoT will have, we’ve created an infographic containing six fun facts about the technology.

6 Fun Facts IoT

For businesses that haven’t adopted IoT yet, it’s time to start thinking about what your competitors could do if they embraced IoT solutions faster than your company? Or consider what new business ventures can be created through the use of IoT. This technology has the potential to change the way companies communicate with their customers, and the way customers interact with their devices. If you haven’t started exploring IoT – now is the time (like, right now).

Don’t know where to start? Click here to learn more about Internet of Things.

Blog Author: Vanessa Hartung

5 Tips on Protecting Your Business from a DDoS Attack

ddos-attack1

An escalating number of businesses are falling victim to distributed denial of service, or DDoS, attacks. Compared to this period last year, there has been an 47% increase in the total number of DDoS strikes. The companies that take advantage of their attack experience by learning from it and educating their employees on cyber security go a long way. Getting hit by a DDoS attack can help uncover some vulnerabilities or mistakes that your IT department may not have previously been aware of. Combining your experiences with these 5 tips on protecting your business from a DDoS attack is the best way to help prevent future incidents.

  1. Conduct an Assessment: Review your company’s current state of network security – whether you’ve experienced problems in the past or not. This will give you a sense of where your weak points are and allow you to reinforce them.
  2. Know your Network: Reducing the cost and impact of an attack starts with early detection. The better you know your network, the easier it is for you to identify a problem. Having an understanding of the strengths and weaknesses of each network component will also give you a better understanding of what kind of assaults you can protect yourself from (such as a small attack originating from a single IP address) and if you need to outsource to help fill any security holes.
  3. Implement General Rules to Help Mitigate Attacks: Some general rules to help defend against a DDoS attack include turning down all unnecessary ports and protocols, implement an IP blacklist, block invalid and malformed packets, and configure and harden network equipment.
  4. Communicate with your ISP: In some instances, an attack can be so big that it completely saturates your bandwidth, making any other preventative tactics ineffective. Be sure to learn the procedures for getting your ISP to intervene if necessary. Work with your ISP to plan and practice for any possible large-scale attacks, and be sure to examine your Service Level Agreement (SLA) to learn your ISP’s options for defending against DDoS assaults.
  5. Create an Action Plan: In the unfortunate even that your company suffers an attack, having an action plan in place can help you stay in control – because once an attack is occurring, it’s too late to decide what action to take and how to respond. Be sure to structure your plan by severity level, since your responder actions will vary depending on the impact of the attack.

DDoS attacks can happen to any business at any moment. It’s naive to think that your website is too small to attract the attention of hackers, especially since DDoS is a relatively easy attack to perform. Reducing the cost of an attack starts with preparation and early detection.

Click here to learn more about how to protect your company from cyber attacks.

Blog Author: Vanessa Hartung

5 Tips for Establishing a Data Center Disaster Recovery Plan

As businesses continue to utilize Internet technologies, data has become central to operations and productivity. Companies have a variety of data that they must manage and protect, such as employee information, customer details, policies and procedures, and so on. In many cases, companies use data centers to store their information. However, it’s important to establish a data center disaster recovery plan to ensure your business critical items are protected. Not sure where to start creating your data center disaster recovery plan? Here are 5 tips to help you get started.

disaster_recovery-cloud-computing

  1. 24/7 Availability: Disaster recovery plans typically need to accommodate high availability requirements, so make sure your data center provides 24/7 assistance.
  2. Overcome Redundancy Limitations: If your company requires full data redundancy, the hardware costs may be more than what you’ve budgeted for – especially if you have multiple sites that need a redundant connection. Fortunately, there are options to help you overcome any budget limitations, such as virtual machine snapshots or thin provisioning.
  3. Be Sure to Manage your Disaster Recovery Spending: In addition to managing redundancy costs, it’s important to sync your disaster recovery plan with your budget. Relocating vast amounts of data offsite to a data center facility can be quite costly if your company doesn’t have the technology to support it. Some companies have found great success in utilizing their existing WAN set up to transfer the data over their Internet connection.
  4. Learn from Mistakes: Disaster is the name of the game, and sometimes even the best laid plans aren’t enough. Companies that are in the early stages of their disaster recovery planning have an opportunity to learn from the mistakes made by others.
  5. Create a Plan with IT Members: Having the right hardware and software in place isn’t the only aspect of a disaster recovery plan – you need to have an actual plan. It’s important for your IT staff to sit down and create a plan that works best for the needs and requirements of the company.

Haven’t found a data center to store your company’s information? Find the right facility for your business by clicking here.

Infographic: Cyber Crime 2013 – The Year of the Mega Breach

The year 2013 yielded record breaking data breaches and cyber crime numbers in the business community. Upon reviewing multiple reports generated by industry heavy hitters, like IBM and Symantec, we’ve created an infographic of some of their key findings.

Cyber Crime 2013

 

Business will need to take an active role in securing their company and customer data in 2014. Poor protective measures are putting an increasing number of companies at risk and the potential implications of losing data is huge. Educating staff, improving malware solutions, and routinely backing up your data are some of the steps your company can take towards increasing security and preventing loss.

Blog/Infographic Author: Vanessa Hartung

 

Saving Money with Colocation in Canadian Data Centres

If you are a business owner or executive, finding ways to save money on IT is probably high on your “To-Do List.” As necessary and vital as technology is to running virtually any kind of organization, it can also represent a bit of a budgetary black hole – and an area of the company where you might struggle to make the right choices and investments.

What you may not know already, however, is that reducing your IT expenditures doesn’t necessarily have to mean making hard choices between budgets, performance, and reliability. In fact, thousands of companies throughout Canada and the world are actually getting more from IT while saving money through the process of colocation.

How Colocation Works

In a traditional IT department, servers, networking equipment, and other pieces of technology are stored together in some remote portion of an office or facility. These typically receive attention only when something stops working the way it’s supposed to, and then the repair process can be lengthy and expensive – especially if new hardware or equipment is needed.

With colocation, things are simplified. Instead of keeping technology equipment on site, companies outsource those needs and simply lease what they need at a given point in time. In other words, they stop holding on to their own servers and networking equipment and simply use space on a business data centre located elsewhere.

Aside from the obvious benefits that come with not having to buy and install their own hardware, businesses gain tremendous advantages through the use of colocation in Canadian data centres.

5 Key Benefits of Colocation in a Canadian Data Centre

1. Lowered hardware costs. Actually, most businesses can eliminate their networking hardware costs altogether with colocation. That’s because, instead of investing tens of thousands of dollars in new equipment on a regular schedule, you pay a low monthly fee to use what you need. For most companies, that means a very significant cost savings. It also means they can stop worrying about the kinds of unplanned hardware investments decision-makers at every level worry about most.

2. Better technology and performance. Even though cost savings are a major attraction when it comes to colocation, you shouldn’t overlook the actual performance upgrades that are possible, as well. Because technology investments and upgrades can be pooled and shared over several different businesses in a data centre, you ultimately end up getting access to better equipment than most companies would purchase on their own. And, because performance is important to marketing colocation services, savvy IT providers upgrade to newer models all the time, meaning you get the very best for less.

3. Lower overall IT expenses. Aside from the obvious hardware savings, most companies that make the switch to colocation enjoy lower IT expenses in other areas, too. This often stems from the fact that software packages can be leased on similar monthly agreements, and that they suffer fewer problems associated with software and hardware failure. In other words, colocation in a Canadian data centre means fewer errors and less downtime. Those might be difficult costs to calculate, but every business leader knows the impact they can have on the bottom line.

4. The flexibility to scale technology up or down. Managing technology can be incredibly difficult if your company is growing too quickly, if only because the sudden need for more hardware and bandwidth can make expansion costs prohibitive. Even worse, if you need to scale your technology or operations back to save money, you might be faced with the uncomfortable prospect of selling equipment you’ve purchased at a loss. With a colocation plan in place, both of these problems are alleviated because you can scale your services up or down as needed – in an instant, and without any long-term financial repercussions.

5. Increased IT security. You don’t have to pay much attention to the news to know that the security of your technology is more important than it’s ever been in the past. What better way to keep data safe and sound than by having it stored and backed up regularly in a secure, climate-controlled, and continuously monitored environment? The average Canadian data centre is many times more safe and reliable than the office building or facility they replace.

Colocation Gives Businesses a Bit of Everything

For most organizations, and especially those that don’t have the resources to obtain or purchase high-performance technology equipment, colocation offers a number of important financial and performance benefits without any trade-offs. It’s no wonder so many companies are looking to Canadian data centres for colocation in 2014… shouldn’t yours be one of them?

To learn more, click here.

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