How can VoIP Impact the Operations of your Business?

Guest Author: This week’s blog was brought to us by Tiffany Torbert — Tiffany is excited with the new technologies that are threatening to change the way we stay in touch and communicate, particularly in business. She works with companies that are introducing these technologies to make understanding them easy for non-tech personnel.  

Irrespective of a business’ size, it is imperative to maintain steady relationship and communication with customers, business and associates. Lack of a proper communication system will directly hamper your business relationship and you will lose customersworldddddd and business associates. Your business partners and customers will be extra sensitive towards the kind of communication you maintain – if you are inaccessible, you are bound to lose clients to your competitors. VoIP is the appropriate communication solution that your business needs as it has a huge impact on your business operations. VoIP is the latest communication system that helps in building as well as maintaining business relationships.

Is the Investment Large?

VoIP communication systems for businesses do not need huge investment and are even priced lower than the landline or PSTN telephone system. The monthly expenses for using the VoIP phone system is much lower than the landline phones and you will be able to make huge savings on your monthly telephone bills. This saved amount can later be used for other business purposes like enhancing your business operations or buying latest equipment. There are several advantages associated with the VoIP business phone systems.

Advantages of VoIP

The huge advantages offered by VoIP over their landline counterpart are the advanced telephony features that come loaded with these communication solutions. These telephony features affect the call quality and makes communication a pleasurable experience. Callers will be able to reach you or any other designated executives easily, even when you are not at the desk.  Some of the enhancements that come loaded with business VoIP solutions are:

  • Auto Attendant
  • Voicemail
  • Conferencing
  • Hold Music
  • Call Forwarding
  • Find Me Follow Me
  • Ringing of Simultaneous Device
  • Waiting Rooms

There are many other features not listed here which makes your business communication system extra efficient. Not every VoIP service provider offers all the above enhancements as the standard VoIP communication solution only includes the standard features. You will have to do a little research to find out the enhancements that your business communication system needs. Do a little research on your business communication needs to find out whether the standard features would suffice or you will need a few more enhancements. The VoIP service providers are innovating on a regular basis and they try to make it easier for businesses. Here are some of the business areas where VoIP can have a hugely positive impact:

Professionalism

Your business will be able to compete with bigger business when it comes to presenting a very professional image. There are several features that come with VoIP business communication solutions which will help you to project a very professional image to your customers and business associates. For instance, the auto attendant feature can redirect the calls to the appropriate department or executive. Thus, your customers will never be kept on hold and would know the exact reason why they are being kept on hold. Features like waiting room can even let the customers know about their waiting time. Thus, all the calls to your company will handled in a very professional manner with no or minimum human intervention.

Customer Satisfaction

All the calls to your office would be handled in a professional manner without having to wait for too long. Customer queries will be addressed without delays and this will result in complete satisfaction. When your customers are happy, your business will be able to establish goodwill in the market pretty easily.

Use all the resources (both internal and external) you can and create a very professional image in the market for yourself. You will then find that your business operations will turn seamless without too many glitches to worry about.

%d bloggers like this: