VoIP for Business: Common Misconceptions

Several companies are looking to use innovative technologies to advance their business, including Voice over Internet Protocol (VoIP). Instead of using a traditional phone service, businesses are implementing VoIP for their voice communication requirements. However, even though VoIP is a proven alternative to land line services, some businesses are apprehensive about making the switch based on a few common misconceptions.

Firstly, business owners believe that there is a complicated and long installation process associated with VoIP. Like any other new technology, businesses are hesitant to change their ways and employ innovative services because they fear that it will interfere with their business practices. In actual fact, a VoIP phone system is relatively simple to install, whether it is a basic, hosted, or integrated service.

The existing PBX hardware used to communicate with traditional phone services can also be used for VoIP. By attaching an Integrated Access Device, the older PBX hardware is able to function as a type of hybrid that allows for most VoIP calls. A business may also need to purchase new handsets, but the overall costs of installing VoIP is often three times less than a traditional PBX.

Secondly, many businesses assume that VoIP only offers minimal savings. In reality, VoIP services are relatively cheaper than traditional phone lines. Many VoIP providers offer free calls between users on their network as well as lower rates for calls made to any other landline, mobile, or overseas numbers. Since the calls are made through your internet connection, the rates are much lower than traditional phone calls. Also, several VoIP providers offer additional features without any additional costs, such as caller ID, 911, and directory listing.

The scalability of VoIP also contributes to overall lower costs, since businesses are able to only pay for what they need. As your business grows, adding more lines can be as simple as picking up the phone and contacting your provider. 

Lastly, some companies believe that the quality of VoIP is poor in comparison to traditional phone services. However, the only aspect that impacts the quality of a VoIP call is your internet connection. If you have a reliable internet connection, the voice quality can actually be better than a traditional landline since VoIP uses digital technology instead of analog.

These are three of the most common misconceptions about VoIP technology. To learn more about VoIP technology and the benefits that it is able to offer, download our white paper here.


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